Common Email Errors & Fixes

When you get an error message, the code gives you a clue about the cause. Here are the most common ones:

• 1

  Click Tools from the menu, then select Account Settings

• 2

  Click Next, select your email account, then click Change

• 3

  Click More Settings, then select the Outgoing Server tab

• 4

  Check "My outgoing server requires authentication" and "Use same settings as my incoming mail server"

• 5

  Go to the Advanced tab — set Outgoing SMTP port to 587, Incoming POP port to 110

• 6

  Click OK, then Next and Finish

• 1

  Click File → Info → Account Settings → Edit Account Settings

• 2

  Double-click your email account to open settings

• 3

  Click More Settings → Outgoing Server tab

• 4

  Check "My outgoing server requires authentication" and "Use same settings as incoming"

• 5

  Go to the Advanced tab — set SMTP to 587, POP to 110, IMAP to 143

• 6

  Click OK, then Next and Finish

• Your username must be your full email address — e.g. name@yourdomain.co.za — not just info

• All email addresses are lowercase — no capital letters in the username

• Make sure Caps Lock is off when typing your email address

• Ensure there are no spaces before, in, or after the email address

• Check your password carefully — capitals and symbols must be exactly right, with no extra spaces

• If your password still doesn't work, email support@kwikweb.co.za from an alternative address to verify it

If the example in a guide shows info@example.co.za and your address is info@theflowershop.co.za — do not use info@example.co.za or info@example.com.

• 1

  Open Outlook and right-click on Inbox, then choose IMAP Folders

• 2

  Uncheck "When displaying hierarchy in Outlook, show only subscribed folders"

• 3

  Save settings and press F9 to force a Send/Receive check

• 1

  Go to File → Account Settings → Account Settings

• 2

  Click Change, then More Settings → Advanced

• 3

  Under Folders, find Root folder path and type Inbox

• 4

  Click Save, then press F9 to check Send/Receive

If you prefer POP3, you must enable "leave a copy on the server" — otherwise emails will only download to the first device that checks:

• Go to your email account settings → More Settings → Advanced

• Tick the box: "Leave a copy of email messages on the server"

• Save and restart your email program

If you're missing emails in Outlook, they may be getting caught in your webmail Junk folder:

• 1

  Log into your webmail at mail.your-own-domain.co.za (e.g. mail.theflowershop.co.za)

• 2

  Open the Junk folder and look for missing emails

• 3

  Drag the emails you need into your Inbox — they'll then come through to your email program normally

• 4

  Go to Settings → Spam → Address Rules and add the sender's address under Accept Mail From

• 5

  Save — those addresses will now go directly to your Inbox

If your Outlook 2016 account is behaving unexpectedly, Microsoft's repair tool can resolve many common issues.

If you get the error "Mail can't verify the identity of the server", try these steps in order:

• 1

  Verify your passwords and settings are correct: emailhelp.co.za/email-settings

• 2

  Update your email password in your Mac Keychain: Keychain update guide →

• 3

  In Mail, go to the Advanced tab for the account and check the following:

• Automatically detect and maintain account settings — must be unticked

• SMTP Port: 587

• Use SSL: Off

• Authentication: Password

• Allow insecure authentication: On