Frequently Asked Questions

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  Log in to your client portal (where you make changes to your website)

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  Go to Admin & Reports

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  Click on Domain & Email Management

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  Click Request an Additional Email Account

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  Log in to your webmail at mail.your-domain.co.za

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  Click Settings, then Spam

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  From here you can update your spam level and block specific email addresses

This is an IP address conflict. Please send your IP address to reception@kwikweb.co.za and we will resolve it for you.

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  Log in to your webmail at mail.your-domain.co.za

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  Go to Settings > Identities

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  Click on your identity — you'll find a field to enter your email signature there

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  Log in to your website management portal at www.kwikwap.co.za

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  Go to Domain & Admin Settings > Email Account Admin

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  Next to your email account, click the pencil / edit button

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  Enter your new password — it will update immediately

To remove emails directly from the server:

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  Log in to your webmail via browser at mail.your-domain.co.za

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  Delete old emails from there, or create an Archive folder and move them out of your Inbox

To reduce spam in your inbox:

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  In webmail, go to Settings > Spam > General Settings > Score Threshold and raise the spam score

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  Under Address Rules, you can block specific email addresses or domains entirely

You cannot directly convert a POP3 account to IMAP — but you can switch in three steps:

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  Remove your current POP3 account from your email program

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  Add the same account again as an IMAP account

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  Transfer your old mail folders if space on the server permits

This is an outgoing port restriction. When sending from outside South Africa, you need to use port 2333 for your outgoing mail server.

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  Email info@kwikwap.co.za and ask us to open your international port on our server

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  Once confirmed, change your outgoing SMTP port to 2333 in your email program settings

Follow our step-by-step setup guide on the email help site:

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  Go to emailhelp.co.za

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  Click on Setup Guide on the home page

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  Select Apple, then choose your program (Mail, Outlook for Mac, etc.)

• Webmail (mail.your-domain.co.za): Go to Settings > Identities and add your signature there. Full guide at emailhelp.co.za/general

• Microsoft Outlook: Visit Microsoft's Outlook support centre for step-by-step signature instructions

This is called email spoofing — spammers forge the "From" address to make it look like an email came from you. Unfortunately, there is very little that can be done to fully prevent this, as it exploits a fundamental aspect of how email works.

You can follow a general Android/Huawei email setup guide, but make sure to use Kwikweb's email settings — not the server details shown in the guide itself.

Emails should download automatically once the account is set up with the correct settings. Only emails currently in your webmail inbox (mail.yourdomain.co.za) will be downloaded to your new setup.