General Information

1. 1

   Go to www.kwikweb.co.za and log in with your website username and password.

1. 2

   Go to Domain & Admin Settings

1. 3

   Click Email Account Admin

1. 4

   Click Create new email account

This video shows how to log in to your client management portal and navigate to the email admin section.

Please refer to the Changing your Email Password section below for step-by-step instructions on how to set a new password.

1. 1

   Log in at www.kwikwap.co.za

2. 2

   Go to Domain & Admin Settings → Email Account Admin

3. 3

   Click the pencil icon next to the account (not the cross)

4. 4

   Enter your new password — it updates instantly

5. 5

   Update the password in your email client and on all devices

If your email password has been reset or changed, update it in Outlook as follows:

1. 1

   Have your new password ready

2. 2

   Open Outlook → click File → Info → Account Settings

1. 3

   Select the email account → click Repair

1. 4

   Click Advanced options → tick "Let me repair my account manually"

1. 5

   In the Password field, remove the old password and enter the new one → click Next / Repair

1. 6

   Allow approximately 15 minutes for Outlook to sync with the new information

1. 1

   Have your new SMTP server details and port number ready

2. 2

   Open Outlook → click File → Info → Account Settings

1. 3

   Select your email account → click Repair

1. 4

   Click Advanced options → tick "Let me repair my account manually"

1. 5

   Click Outgoing mail → remove the current SMTP server and port → enter the new details

1. 6

   Click Next / Repair → allow approximately 15 minutes to propagate

Log in at http://mail.your-domain.co.za using your email address and password.

Address Rules (block / allow senders)

1. 1

   Go to Settings → Junk → Address Rules

2. 2

   Choose Accept or Reject → enter the email address → click Add Rule

3. 3

   Click Save at the bottom — rules will not apply if not saved

Spam Score Threshold

1. 1

   Go to Settings → Junk → General Settings → Score Threshold

2. 2

   Default is 5. Move higher (6–10) to allow more to inbox. Move lower (1–4) to push more to junk.

3. 3

   Click Save — threshold will not apply if not saved

Out-of-office replies are set via your email client. Click your program below for step-by-step instructions:

Your username is always your full email address — e.g. name@your-domain.co.za

To view or reset your password, see items 2 & 3 above, or log in to www.kwikwap.co.za → Domain & Admin Settings → Email Account Admin.

1. 1

   Log in to mail.your-domain.co.za

2. 2

   Go to Settings → Identities → click your email address

3. 3

   Add your signature text and click Save

4. 4

   To add a logo or image, click HTML Signature and upload your image in the HTML window → click Save

5. 5

   Go to Settings → Composing Messages → set Compose HTML messages to Always → click Save

Email headers contain technical routing details — useful for diagnosing delivery issues or tracking spam origins.

• Outlook: double-click the message → File → Properties

• Gmail: open message → three-dot menu → Show original

• Webmail: View source / headers option in the message menu

Full guide for all email clients: mxtoolbox.com — Email Headers →

If your inbox is receiving a lot of spam, adjust your spam score threshold in webmail: Settings → Junk → General Settings → Score Threshold.

Article: Why do I get so much spam? (PCWorld) →

Quick setup guide: bit.ly/2NgRiPO →

Visit the following page click here to send a message or upload a screenshot.

Alternatively email technical@kwikwap.co.za or call 021 072 0303.